EDUCATION                                                                          

The University of Texas at Austin - Austin, TX                                                                                      

Master of Science, Information Studies, GPA 3.8 - May 2014
Specialization: Digital Media & Data Analysis
Graduate Portfolio: Arts & Cultural Management & Entrepreneurship  

Bachelor of Arts, History with Special Honors, GPA 3.8 - May 2012
Minor: Government; Thesis: Authenticating Sincerity in Mid-19th Century Letters
Awards: Distinguished UT Scholar, Rapoport-King Scholarship for Thesis Research  
Honor Societies: Phi Beta Kappa, Phi Kappa Phi


EXPERIENCE                        

University of Texas at El Paso - El Paso, TX
User Experience Designer and Communications Analyst, Aug. 2014 - Present

  • Lead designer of Contact Center Application for Academic Services departments
  • Redesigning MyStatus pages
  • Created banner image via Photoshop/Illustrator for Financial Aid website
  • Assisting in the development of inward-facing information dashboard
  • Writing and compiling scope/documentation on websites and applications for the Enrollment Services Technology Group
  • Creating communication plans for different departments on the ESTECH CRM 
     

Hogg Foundation for Mental Health - Austin, TX
Communications Graduate Assistant, Jan. 2014 – May 2014

  • Assisted in the redesign plan for the current Hogg Foundation website  
  • Assisted in the development of new a Mental Health Daily website and newsletter 
  • Acted as project manager for the development of 75th anniversary website
  • Worked closely with the foundation’s student archivists and communications team
  • Digitized and organized archival materials
  • Created working anniversary website
  • Set deadlines and goals for the project
     

The University of Texas at Austin - Austin, TX
Senior Student Associate, Aug. 2012 – May 2014

  • Generated reports on course enrollment for faculty and staff
  • Registered students for courses through UT Mainframe database  
  • Updated student profiles on Advisor’s Toolkit  
  • Assisted students with registration and degree plan queries  

Proctor, Jan. 2009 - May 2012

  • Prepared and administered exams to students
  • Supervised students during exams
  • Delivered completed exams


Texas Archive of the Moving Image - Austin, TX

Community Outreach and Social Media Intern, Aug. 2013 – Jan. 2014

  • Updated information and tagged content in TAMI database 
  • Wrote press release detailing new TAMI partnerships and acquisitions
  • Researched and recommended organizations across Texas for potential partnerships  
  • Maintained TAMI’s social media presence on Facebook, Twitter, and Google+ through daily updates on HootSuite     


El Paso Museum of Art - El Paso, TX
Research Development and Social Media Intern, May 2013 – Aug. 2013

  • Conducted and presented a research analysis of museum donors to assess key demographic groups and proposed best marketing strategies for those groups
  • Developed a survey for EPMA donors about EPMA membership to establish which areas need most improvement
  • Evaluated EPMA’s social media presence and developed a report for dissemination to fellow employees evaluating which post types were most successful and why
  • Researched the use of Twitter by non-profits to determine cost/benefit ratio
  • Created and managed EPMA’s Twitter account  


Myxer Social Entertainment - Austin, TX
UX and Customer Support Representative Intern, Jan. 2013 – Aug. 2013

  • Conducted usability studies to improve Myxer website and mobile app
  • Communicated daily with customers via email and phone to resolve customer queries and technical issues
  • Updated customer information on Myxer database


Texas Memorial Museum & Vertebrate Paleontology Laboratory - Austin, TX
Collections Management, Inventory, & Treatment Intern, Aug. 2011 – May 2012

  • Assisted with materials treatment and storage facility assessment
  • Performed inventory and database clean-up
  • Photographed and catalogued inventory  

SKILLS                            

Multimedia/Applications/OS: Adobe Design Premium CS5, MS Office, Apple iWork, Prezi, Tableau, Camtasia, Windows, MAC
Web Design/Information Architecture/CMS: HTML, PHP, XHTML, CSS, Axure, Balsamiq, Microsoft Visual Studio 2012, Wordpress, Usability Testing, Squarespace 
Database: MySQL, UNIX, Filemaker Pro, Excel, Access 
Social Media: HootSuite, Facebook, Twitter, Google+, Tumblr, Instagram, Pinterest 
Personal Skills: Research and data analysis, community outreach, project management and leadership, public speaking, customer service, planning and organizing
Languages: Spanish- conversation and basic writing  


PROJECTS                         

Database Management: Developed a database using MySQL and an animal adoption website with PHP and HTML.
Intelligence Gathering: Created an instructional video on the intelligence community using Adobe After Effects, Prezi, and Camtasia.
Information Architecture and Design: Developed a working wireframe for a mobile application; conducted usability tests and presented results along with wireframe.
Presenting Information: Created an information dashboard for BlushBox; redesigned the El Paso Museum of Art website.


COURSEWORK

Information Architecture and Design
Information in Social and Cultural Context
Perspectives on Information
Database Management
Special Topics in Information Science: iSpy: LIS, Espionage, and World of Intelligence Gathering
Managing Information Organizations
Historical Museums: Context and Practice
Special Topics in Information Science: Presenting Information
Descriptive Cataloging and Metadata
Special Topics in Information Science: New Media Technologies & Culture
Understanding Research
Nonprofit Management & Strategy